Australian 4WD & Advanced Driver Education (A4ADE):
- Is a Registered Training Organisation (RTO) in its own right and is compliant with the Standards for National VET Regulator Registered Training Organisations (SNR), (formally the Australian Quality Training Framework). Successful RTO Audits in 1999, 2004, 2009, 2105 with no non-compliances and a range of good practice initiatives noted.
- Was assessed, by the Department of Education and Training as a Low Risk Registered Training Organisation, in 2010.
- Have recently undertaken an internal RTO audit which was conducted in-accordance with the Australian Skills Quality Authority (ASQA) audit requirements.
- Deliver up-to-date, professional, technical and Nationally Recognised Advanced Driver Training Courses, throughout Queensland, Australia and International.
- Have a comprehensive Health, Safety, Security and Environment Policy and has undergone compliance audit against the Australia and New Zealand Health and Safety Standard 4801.
- Has staff that have extensive advanced driver training experience
This participant information has been provided as a plain English and abridged version of our participant information handbook as we realise that most people are very busy and often do not have a great deal of time to read additional information.
We would ask you read this information as it will help you prepare for your course and get the greatest benefit from the course HOWEVER if you have questions that this information does not provide the answer to:
Call us on 07 3264 1877
We are always happy to talk with you.
BEFORE THE COURSE
UNIQUE STUDENT IDENTIFIER
The course for which you require a booking is classified as Vocational Education and Training and is a Nationally Recognised course. To enrol you for the course and before a Statement of Attainment of Attainment/Qualification can be issued to you we will require you to provide a USI (Unique Student Identifier).
The implementation of this system where a Unique Student Identifier (USI) is required commences on 1st January 2015. This is a requirement by the Commonwealth Government to comply with the Student Identifiers Act 2014
Having a USI prior to training will avoid significant delay in issuing a Statement of Attainment once a student has successfully completed their course.
Your USI will help keep your training records and results together in an online account controlled by you.
Each time you enrol to study with a new training organisation, your USI will be used to store your training records and results.
By having a USI you will be able to access your training records and results (or transcript) whenever you need them. For example, for a new employer or when you enrol to study at a new training organisation.
Your USI can be accessed online from your computer, tablet or smart phone and gives you access to your training records and results at your fingertips.
There is a USI website available www.usi.gov.au which provides some helpful information regarding the system, what it will achieve, how to gain a USI and a range of other pertinent information.
It is a requirement that course participants attending any Nationally Recognised Training complete the on line enrolment process prior to attending the course.
The course confirmation provides a link which is specific to the course and the date that you have been enrolled for and should not be used to enrol into other courses.
The enrolment process should only take a 1-2 minutes and it is important that course participants enrol at least 48 hours prior to attending the course, or as soon as possible, if they have received this email within the 48 hours of course commencements.
The online enrolment form collects all the required training and AVETMISS data which as an RTO we have a mandatory obligation to collect.
Once course attendees have enrolled using the above link, their course position will be allocated to them and their attendance is confirmed.
How Can we Help ?
First things first,
Please tell us prior to the course if you have any particular needs in relation to the following:
- Assistance with a disability.
- Assistance with literacy, numeracy or language.
- Any Special dietary needs (only applicable for Organisations where catering is provided) .
- Any particular physical/health needs which may require assistance from any of our staff during your attendance at the course, for example Diabetes, epilepsy, anxiety.
- Any concern you may have about attending or completing the course, no matter what that concern is – we are keen to assist.
Should you have specific concerns related to literacy, numeracy or require reasonable adjustment to attend the course then, this should first be discussed with your employer and then A4ADE.
A4ADE Staff will where possible provide participants with all required support. Should A4ADE not be able to support the participant within their current framework, A4ADE will refer the participant to alternative providers and organisations as well as ask your employer for assistance.
Should interpreters or specific adjustments be needed to attend a course, over and above what has been authorized within the contract, then your employer will be consulted in relation to additional costs.
We are here to assist!
Where is the course?
The location of the course is outlined in the confirmation email to which this information is attached.
What time and where is the course?
Attached to your course confirmation email is a document, which confirms what course/courses you have enrolled for, time, venue and what to bring.
If you have any difficulty with your preparations to arrive at the venue please do not hesitate to contact us.
Course registration, introductions and course information is delivered at the commencement of the course. Those who arrive after this point may not be able to join the course as important organisational and safety information is imparted during this phase of the course.
What should you wear?
We ask that appropriate outdoor wear such as long trousers, long sleeve shirt and covered footwear be worn. Sandals, thongs or high heeled footwear is not acceptable.
What should I bring with me?
You should bring the following with you to the course:
- Your 4WD Vehicle.
- Sufficient fuel in the vehicle (Minimum ½ tank of fuel).
- Drivers Licence – (Drivers with P plates are allowed to attend as long as they comply with vehicle engine size and correctly display their plates. Drivers with P Plates, who are from a corporate organisation, must ensure that their employer endorses their attendance at the course and acknowledge that an instructor will not be in the vehicle at all times with the driver.)
- Catering requirements: Morning tea and a light lunch (such as a sandwich/roll, as there may not be fridge or microwave facilities at the training areas where you will be undertaking the course).
- Plenty of drinking water – Especially in the summer months.
- Sunscreen/Insect repellent etc.
- Pen and Paper.
- Wet weather gear if inclement weather is forecast
- These courses are practical courses and as such much of the content is delivered outside, where there is the potential for insects, inclement weather and a range of other variables.
- Be prepared for all weather conditions: heat, humidity, cold, rain…………………….Snow!!
Course fee and terms of booking
Your course fee is detailed in the invoice attached to your course confirmation and will have been provided in the course conformation sent to you.
Terms of booking
There is no charge for Cancellations made 7 days or more prior to the commencement of the course. For cancellation less than 7 days there will be a 50% cancellation charge.
Cancellation within 48 hours of the course commencement will incur 100% of the course booking fees.
Full Terms and conditions can be supplied upon request.
Statement of Attainment
Statement of Attainments will be issued to all competent participants at the completion of the course. These may be given to you directly or sent to a point of contact within your organisation.
PLEASE NOTE: we are unable to issue a Statement of Attainment of Attainment/Qualification without having received and verified your USI.
We ask that Statements of Attainment are kept safely as they are official and legal; documents that may be required for the issue of vehicles, In Vehicle Monitoring Tags, or to drive on a specific work site.
There are strict protocols around the re-issue of statement of Attainments and as such should re-issue be required the following fees will apply:
Re-issue – $45.00.
Payment for this will be required prior to our search and re-issue.
Helpful Hints for Statements
- A Statement of Attainment is a legal document and as such there are processes and requirements in relation to the reissue of this document, thus a fee of $45.00 will apply to re-issuing any Statements
- keep this/these document in a safe place as this is likely they will be needed for proof of course completion
DURING THE COURSE
How the course is delivered?
All participants who undertake a training course must hold a current, valid and open Drivers License. This must be available to be viewed by the trainer at the commencement of the course.
People can only drive the classification of vehicle for which they are licensed
There is a structured approach to our courses and this integrates specific health, safety and environmental matters.
The course will be split into 2 components as follows:
- Practical – Whilst the course does not entail arduous heavy manual work, physical activity is required and as such participants should consider if they may have any restrictions or difficulties they may preclude them from activities.
- Theory – Whilst extenuating efforts are made to keep our courses as practically based as possible there are theory elements which are mandatory with all nationally recognised training and this will be covered.
You will be assessed throughout the duration of the course. This assessment will take the form of written, verbal and practical driving assessments.
A driving assessment proforma, is one of the methods used for assessment and is attached to the course confirmation. Other methods of assessment will be by way of a written assessment covering specific elements of the course.
All assessments will be conducted by a qualified assessor (usually the course facilitator).
Your training and assessment is conducted by trainers who are qualified trainers and assessors (as per ASQA and AQF requirements) and who have over 25 years in the instructional and transport and logistics field.
Trainers update their qualifications on an on-going basis to ensure training delivery is current and up to date and of a superior quality.
Your employer may elect to have additional elements as part of this course in an attempt to tailor the course for your particular work circumstance.
A4ADE has the right to suspend a participant for such things as harassment, discrimination, theft, fraud, assault, willful damage to property and/or reckless disregard of OH&S legislation.
A4ADE may remove the participant from the course without notice. In most circumstances participants will be spoken to if their behavior that does not align with an acceptable and safe method of driving.
Things such as the following may be a reason for ceasing participation in a course:
- inappropriate driving behavior.
- willful disrespect of vehicles, property or personnel.
- Inappropriate and foul language.
- Harassment or discrimination.
All participants have a basic right to undertake their course in an environment free from harassment and discrimination. All participants also have an individual responsibility to treat others fairly. Harassment on sexual, racial or disability grounds is unlawful. Any behaviour that constitutes accepts or promotes discrimination or harassment, particularly sexual harassment, is unacceptable.
There will be no course refund forthcoming if a participant cannot complete the course for any of the above reasons.
Hungry and Thirsty?
You should bring with you morning tea, lunch and all drinks that you require for the day.
Courses are often conducted in a bush environment and as such there will not be an opportunity for you to purchase lunch or drinks, so please ensure you bring all your food and drinks with you.
As mentioned previously in this document, bring plenty of drinking water. As a guide, 2-3 litres of water during the warmer months is not unreasonable.
Competent or Not Yet Competent
For those assessed as competent they will be awarded a statement of attainment.
Where a participant is deemed “Not Yet Competent”, a copy of their assessment is to be maintained by A4ADE for a minimum of 2 years, together with a copy of their subsequent assessment when they are deemed competent, (where applicable). Such records will be destroyed after 2 years. Electronic copies of results will be kept for 30 years.
Participants will have access to their assessment and trainers will speak with them throughout the assessment process. Participants will know the result of the course by the time it concludes
Should the participant be dissatisfied with any portion of their assessment process then they can make use of the A4ADE complaints process
AFTER THE COURSE
A4ADE will ask you for feedback. At the conclusion of the course you will be asked to provide feedback about the course and how you found it. Please give us honest feedback as this is one of many methods we use to improve our training.
A4ADE is committed to providing a quality service and is focused on continuous improvement. We value feedback from clients, participants, staff and employers for incorporation into future programs.
Not Happy with the Course?
Please tell us if you are not happy with the course. A4ADE Staff will attempt to address these problems on the spot. If this is not possible, the complainant will be asked to submit their complaint in writing.
A full copy of the participant handbook can be supplied which provides details on all of our processes.
A4ADE will ensure that grievances or appeals for learning or assessment outcomes are dealt with fairly.